The Tech Partnership

The digitally excluded face a wide range of obstacles on a daily basis, both in terms of their access to the job market and challenges when accessing government and other online services.

Robert Halfon MP

Basic Digital Skills Framework

Addressing the 5 areas of digital capability

 

The Get Digital basic skills framework shows a standard of what citizens and organisations need to achieve to participate fully in the digital world, and how to get there. It was created in 2015 by Go ON UK, working with a wide range of partners from academia, the public, private and not-for-profit sectors. 

 

Digital capability: the 5 areas

The framework sets out the 5 main areas of digital capability, and sets out in detail what each category means for both individuals and organisations. By using a common measurement framework to determine levels of digital skills we can ensure that everyone achieves the same minimum standards. Safety and security are incredibly important and run across all 5 categories.

Access the framework using the links below or download a printable version (PDF 339 KB)

The 5 areas are:

Managing information
Communicating
Transacting
Problem solving
Creating

 

Do you have basic digital skills?

Assess your skills in the 5 areas of digital capability

Check if you or others have the necessary basic digital skills by downloading and completing the Basic Digital Skills Assessment Questions. These assessment questions are used in the annual Basic Digital Skills Survey.

Download the assessment (PDF 471 KB)

 

 

Managing information

Find, manage and store digital information and content

Safety

Individuals

Organisations

  • Identify and assess accurate information
  • Use security tools when web browsing
  • Regularly update and run virus software
  • Manage parental controls
  • Use a search engine to find the information you need
  • Search for deals on comparison websites
  • Bookmark useful websites and services you use often
  • Store data on a device or in the cloud
  • Store digital information on suppliers and customers
  • Search for new suppliers to find the best deals
  • Use simple analytics to understand who uses your website and when
  • Discover potential growth opportunities for your business

 

 

Communicating
Communicate, interact, collaborate, share and connect with others

Safety

Individuals

Organisations

  • Understand how to manage identities
  • Protect yourself from scams
  • Use the right security/privacy settings (including parental controls)

    • Keep in touch using email, instant messaging, video calls and social media
    • Post on forums to connect with communities
    • Leave feedback on shopping websites and services providers about purchases or experiences
    • Maintain customer and client relationships
    • Use social media to promote your business and connect with new customers
    • Improve your customer service by providing accessible product information and answers to FAQs

     

     

    Transacting
    Purchase and sell goods and services; organise your finances; register for and use digital government services

    Safety

    Individuals

    Organisations

    • Use secure websites for financial transactions
    • Protect your personal data
    • Respect the privacy of others/third parties
    • Protect yourself from fraud or scams by recognising secure websites
    • Complete a Universal Credit application
    • Order your shopping
    • Book your travel
    • Manage your bank account
    • Understand and use marketplaces to buy and sell
    • Maximise your selling potential through a website
    • Apply for government business permits and licences and save time
    • Manage invoices and accounts
    • Receive payments or donations

     

     

    Problem-solving
    Increase independence and confidence by solving problems using digital tools, and finding solutions

    Safety

    Individuals

    Organisations

    • Use accurate sources of support
    • Avoid malicious websites, scams and pop-up windows
    • Teach yourself simple tasks using video lessons
    • Use feedback from other internet users to solve common problems
    • Access support services such as ‘live chat’
    • Save on business travel and be more efficient by using video conferencing
    • Quickly understand which products and services work based on online feedback
    • Use simple analytics to understand who uses your website and when
    • Get quick, effective solutions to problems from safe, accurate sources

     

     

    Creating
    Engage with communities and create basic digital content

    Safety

    Individuals

    Organisations

    • Be aware of copyright; protect your personal data
    • Respect the privacy of others/third parties
    • Create a social media post
    • Create a text document (e.g. CV)
    • Create and share a photo album
    • Create and share feedback using shopping websites
    • Create content (pictures, logos, text) to promote your organisation and reach customers
    • Create communities around your services and products using social media to engage with customers
    • Create help resources and guides for employees for improved employee skill levels

     

     

    • Framework Assessment

      Framework Assessment

      Check if you or others have the necessary Basic Digital Skills by downloading the Basic Digital Skills assessment questions.

      Read more

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